Take a look at these 16 remote internet chat jobs that don’t even require a phone if you want to work from home without talking on the phone all day. When you work from home, you can forego lengthy journeys and dress however you feel most comfortable.
More workers than ever before work from home, and this trend isn’t going away anytime soon.
The 2017 State of Telecommuting in the U.S. Employee Workforce Report estimates that almost 4 million American workers do at least half of their work from home.
Working from home allows me so much more flexibility. Working from home allows you to spend more time with your family and avoid long commutes. You can even stay in your workout attire all day.
You can also get more done at home. According to a Stanford University study[2,] remote workers are 13% more productive than office workers. People who worked from home put in more hours and were more productive while doing so.
Customer service is the fifth[3] most popular remote work job type, paying around $16.23 per hour in 2018[4]. Look for remote chat jobs if you want to work from home doing something you enjoy.
What Is the Role of an Online Chat Agent?
Text-based chat discussions are used by online chat operators to provide customer service.
Successful live chat agents should appreciate working in a fast-paced atmosphere with limited downtime. They should be able to multitask because they will frequently have numerous conversations going on at the same time.
Online customer service professions necessitate the ability to communicate effectively while adhering to proper grammar, punctuation, and spelling.
Some chat agent professions do necessitate specific expertise of the business and the chat platform. When looking for online chat employment, look for organizations that offer training and do not require prior experience.
All you need to be an online chat agent is a reliable internet connection, a computer, and, depending on the position, a phone and headset. You’ll also find it easier to concentrate in a quiet environment.
Online chat jobs are not the same as virtual assistant employment. VAs can assist with a wide range of operations, but they may also provide customer service such as answering emails and fulfilling orders.
You might also set appointments, order supplies, or handle social media profiles as a virtual assistant. The primary role of an online chat representative is to give customer support.
Some careers may require you to work as a phone-based customer support representative.
If you like talking to people over typing, these careers may be a better fit for you.
16 Places Where You Can Find Online Chat Agent Jobs And Get Paid To Chat
Many reputable companies hire virtual chat agents online. Working for a tech company may demand specific knowledge, although others may merely require exceptional customer service skills and an internet connection.
1. Freshworks (www.careers.freshworks.com)
Customer Success Managers are being hired by Freshworks to deal with Software as a Service (SAAS) customers. Customer Success Managers (CSMs) provide support for the complete Freshworks solution suite, including Freshdesk, Freshservice, and others.
You will interact with consumers over the phone and via video, delivering useful insights and instruction. The CSM position is based in Freshworks’ San Mateo, CA office, and there are no remote opportunities.
2. Fancy Hands (www.fancyhands.com)
Sign up to be a Fancy Hands virtual assistant if you want more variety than the average online chat job. As a virtual assistant, you could perform a variety of activities, including online chat employment. Fancy Hands hires virtual assistants on a flexible schedule, so you may work your own hours.
Initially, each work payed between $3 and $7. Pay may rise as you acquire experience, and it will most likely vary depending on the task’s intricacy, how quickly you finish it, and other things.
To be a successful VA, you should have excellent communication skills, knowledge of the internet, and a desire to try new things. You’ll need your own PC as well as an audio headset.
Fancy Hands also employs on-site Customer Support Associates in its New York City headquarters. Customer Support Associates assist in the troubleshooting and management of client difficulties. This position necessitates weekend availability.
3. Support.com
Check out Support.com’s contact center chances if you want to work from home in a fast-paced setting. help.com offers phone and chat tech help to customers.
Because Support.com focuses on technology, you must have troubleshooting experience with Mac, iOS, Android, or Windows devices.
Working for Support.com provides benefits such as paid training, tuition reimbursement, health insurance, and paid time off. Support.com also has a content library to assist you advance your tech support career and abilities.
It will also provide a tax-free refund for working from home. According to several online reviews, the payment for internet and equipment use was $0.50 per hour.
4. LiveWorld (www.liveworld.com)
To provide customer service and marketing interaction, LiveWorld hires both full-time and part-time work-from-home customer service representatives. As a LiveWorld agent, you must be fluent in both the language you support and English.
Replying to customer social media posts, replying to user content in a social setting, and triaging client inquiries will be your key responsibilities at LiveWorld.
This is not a phone-based job. Because you’ll be writing a lot, you should be fluent in grammar, punctuation, and spelling. You must commit to working specified blocks of time in a peaceful environment.
Some nights, weekends, and holidays are necessary. You should provide reliable internet, phone, and computer access.
5. LivePerson (www.liveperson.com)
Client Partners are hired by LivePerson to manage a portfolio of enterprise customers. Throughout the partnership, a LivePerson Client Partner will collaborate closely with the customer’s executive team.
You would work from home to drive continuous improvement efforts, become an expert on LivePerson’s solutions, and manage customer contracts in this capacity.
LivePerson requires a Bachelor’s degree and seven or more years of account management expertise. It’s a plus if you have an MBA. Although it does not mention pay, LivePerson supports your family life by providing competitive benefits and paid time off.
6. SiteStaff (www.sitestaffchat.com)
SiteStaff offers specialized chat services to organizations. Customer chat hosts at SiteStaff focus on giving individualized care to each customer, and you may work from home.
To be considered for a Chat Host position at SiteStaff, you must be able to type at least 65 to 75 words per minute. You must be well-versed in punctuation, grammar, and spelling.
SiteStaff is looking for Chat Hosts who are excellent problem solvers. Pay and perks are not specified on the website, but you should learn more about them throughout the recruiting process.
7. The Chat Shop (www.jointhefamily.thechatshop.com)
Customers of The Chat Shop are represented by Live Chat Agents all over the world. Agents are trained by The Chat Shop, but you must be a native English speaker with great grammar and typing skills. Currently, only Florida, Georgia, Tennessee, and Texas are hiring.
You must also be a well-organized worker with the ability to multitask and master new abilities. Chat Shop representatives often work 20 to 40 hours per week from home.
New agents must furnish their own home office equipment, such as dual monitors and hard-wired internet. If you’ll be utilizing a laptop for business, you should also have an external keyboard and mouse.
8. OutPLEX (www.phh.tbe.taleo.net)
OutPLEX, formerly Talk2rep, provides customer support outsourcing services like as live chat and text help. The company hires work-from-home customer service representatives in the United States. You will address customer complaints by email or phone with OutPLEX.
You must be able to type at least 30 to 50 words per minute with no errors in order to be considered for these online chat jobs. Online typing speed tests are available.
Your PC must be hardwired to the internet and run Windows (Apple systems are not eligible). You must also have a high school diploma or GED, be comfortable multitasking, be able to conduct independent research, and have outstanding communication, spelling, and grammatical abilities.
9. Contentrix (www.concentrix.com)
Contentrix, formerly Convergys, focuses in developing a work-from-home workforce for sales and customer service positions. It is now seeking for remote customer support positions in 35 states. Concentrix requires a computer, a secure workspace, and an internet connection. Additional requirements may apply to specific clients.
Concentrix employees start at $10 per hour and are paid every two weeks. Concentrix hires both full-time and part-time employees, and you can work up to 40 hours each week. When you’re hired, you’ll work out a schedule.
Concentrix offers both in-person and online training, which are both free. Concentrix checks you after training to ensure you are ready to work with customers.
10. Best Buy (www.bestbuy-jobs.com)
Best Buy employs full-time client service and customer support representatives to troubleshoot consumer concerns over the phone and through chat. You may occasionally respond to customers using social media platforms or the Best Buy forum.
Technical challenges, inquiries about their local business, or difficulty with item delivery may arise for customers. Service representatives should be at ease conversing with consumers over the phone and through chat. At least one year of customer service experience is preferred.
Customer service representatives at Best Buy should be prepared to work a flexible schedule, including evenings and weekends. It prefers to hire agents who have prior knowledge with consumer electronics and troubleshooting.
11. Arise (www.register.arise.com)
Arise employs independent work-from-home chat operators to meet the chat demands of its clients. As a chat agent, you will give consumers with real-time support and troubleshooting.
You could work with a range of organizations who rely on Arise to provide them with skilled chat operators. Although Arise connects you with businesses, you operate as an independent contractor. This implies you have more options for the jobs you want.
Arise also provides online videos to help new contractors.
Agents do not work from home, but rather at an office or a retail store. Although remuneration is not specified in the job offering, the average reported pay for Geek Squad employees[5] is around $11-$12 per hour.
12. Uber (www.uber.com)
Uber recruits Community Support Representatives all across the world to help customers with their concerns over the phone, email, and chat. To work for Uber, you must be able to empathize with both riders and drivers. Uber is searching for customer service professionals that are fluent in both written and spoken communication.
When there is a strong demand for help, you should anticipate to work late or weekend shifts. Although a Bachelor’s degree in Business, Communications, English, or Journalism is preferred, it is not essential.
Uber Community Support Jobs are currently full-time office-based positions, not work-from-home positions.
13. Amazon (www.amazon.jobs/)
As Customer Service Associates, Amazon hires remote workers. Amazon currently pays $15 per hour plus perks for work-from-home customer support employees as of March 2019.
Customer Service Associates in that capacity were expected to work 20 to 29 hours per week on average, but were required to be available up to 60 hours per week based on customer call and chat activity.
Customer support representatives at Amazon should expect to connect with consumers via phone, email, and chat. It’s a fast-paced environment that necessitates a strong emphasis on the customer.
14. Asurion (www.careers.asurion.com)
Asurion is a phone insurance firm that recruits work-from-home customer care representatives to assist consumers with claim processing and technical concerns. Employees begin at $13.50 per hour.
The job requires:
- GED or high school diploma
- Capability to work nights, weekends, and holidays
- Six months of customer service experience
- capability of passing a background check or drug test
You must also have a quiet working environment and high-speed internet. The remainder of the equipment will be provided by Asurion. There are also bilingual customer service opportunities available, however the remuneration is not specified.
15. Apple (www.apple.com)
Apple At Home Advisors assist Apple consumers by answering queries and providing online chat assistance. Apple supplies its at-home consultants with an iMac and a headset. You’ll need internet access and a quiet workspace. The corporation will, however, cover a portion of your internet expenditures.
It is preferable, but not needed, to have prior knowledge with Apple products such as iPhones and iPads. Apple offers training on the technical elements of the latest Apple devices as well as the Apple customer care strategy.
Paid time off, product discounts, and free career development materials are also available through the Apple At Home Advisor program. Apple has part-time and full-time At Home Advisor positions available. During the interview, you will discover more about the compensation and benefits.
16. Accolade Support (www.accoladesupport.com)
Accolade Support employs customer service representatives that operate as independent contractors. This implies they are not eligible for paid benefits like as health insurance, paid time off, or a 401(k).
Instead, they have the freedom to work whatever hours they desire. It is unclear what the remuneration is or how many hours per week are required.
Agents must have:
- An American accent
- Excellent customer service, written, and oral communication skills
- Attention to detail
- Technical support skills
Technical requirements:
- A headset
- A PC with Windows 7 to 10 (Macs aren’t eligible)
- Computer hardwired to the internet