How To Apply For Wema Bank Recruitment | Requirements

How To Apply For Wema Bank Recruitment

Wema Bank Plc is reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

Key Roles

  • Contact customers who are past due on their loan payments via telephone or other electronic means.
  • Persuade and negotiate repayment plans and settlement offers with customers to make the payments and resolve their delinquent accounts.
  • Follow up on a daily basis with the promise to pay (PTP) through phone calls and emails.
  • Document all collection efforts and customer interactions accurately in the collection report.

Key Performance Indicator (KPI)

  • 200 calls per day and at least a minimum of 80 interactions per day.
  • 2.5 million dailies.
  • 12.5 million weekly recoveries.
  • 50 million recoveries on a monthly basis.

Qualifications

Below are the qualifications and skills required to work as a Tele-collector.

  • First Degrees in any Social Science or Management Science course
  • 3+ years of experience in a related field
  • Excellent written and verbal communication skills
  • Deeply curious and want to understand the why.
  • Not satisfied with the status quo and want to raise the bar.
  • Strong track record of execution.
  • Technical and analytical background
  • Customer-oriented: Must be driven by the Bank’s purpose of delivering valuable products.
  • Show a strong ability to critically analyze market problems and define clear, detailed, and logical product and service solutions.
  • Platform product leadership: Collaborate with product and engineering leadership across the Bank to develop the platform and skillset.
  • Possess strong analytical skills and the ability to leverage data to make informed feature designs and recommendations.
  • Deeply curious to understand the ‘why.’
  • Ability to collaborate and work with stakeholders and team members.

Competencies:

  • Communication Skills
  • Customer Service Orientation
  • Knowledge of Regulations
  • Empathy
  • Negotiation Skills
  • Time Management
  • Data Management
  • Team Collaboration
  • Ethical Conduct.

How To Apply

Interested and qualified candidates should visit the official application portal on https://www.linkedin.com/jobs/view/3719388773 to apply

About Stephen Adoga 2561 Articles
Stephen Adoga is a trained journalist, researcher, creative writer, content creator, video editor and freelancer. He studied Mass Communication at the Lagos State Polytechnic, Ikorodu, where he acquired requisite training for the practice of journalism. He loves the media. His interest mostly lies in the print medium where his creative writing skill makes him a perfect fit.