Common N-Power NASIMS Problems and Solutions

Before you begin to panic over any issue encountered during N-Power NASIMS registration or test, kindly go through this article on common NASIMS N-Power issues and solutions.

Common N-Power NASIMS Problems and SolutionsBelow are some of the questions directed to solution/support page about the Job Creation and Empowerment Initiative of the Social Investment Programme of the Federal Government:

Problem: It keeps saying “Fill size exceed 200kb”.

Solution: Kindly resize your documents.  Download any of the photo resizing app from Google PlayStore; example litphoto or any other image cropping app, then use the app to resize your documents before uploading.

Problem: I’ve forgotten or don’t know what my NASIMS ID is.

Solution: Login to your NASIMS dashboard and copy your N-power Registration number that starts with NPWR/2020/…See How to Get NASIMS ID for N-Power Batch C Test.

Problem: I’ve successfully changed my password, and BVN validated as well. But, I can’t update my records because the Dubmit button is not responding.

Solution: Ensure you have a strong network connection, as you keep trying.

Problem: I did not received the link after it said successfully sent.

Solution: Check your email Spam or Junk folder.

Problem: It says a link has been sent to my email but I have checked Spam folder and all but it is not there.

Solution: We ask that you remain patient as you keep checking, the delay could be caused by the network.

Problem: I sent an email to N-Power Support but it sent an error delivery message stating address not found. Please no link was sent to me.

Solution: The correct email address to send message is

Problem: My BVN cannot be validated.

Solution: Ensure that you are entering the corresponding details with that of your BVN used during previous registration.

Problem: Hello, pls I am finding it difficult taking the test, it always say “please update your details from the self service portal”. Kindly help please and thank you.

Solution: Update your details on the NASIMS portal.

Problem: I try to reset my password but cannot proceed.

Solution: Kindly use the most recent link sent to you.

Problem: When clicking on the test link, it shows NASIMS ID, how can I get that?

Solution: This refers to your N-Power Volunteers Network (NPVN) number given upon registration. See how to get NASIMS ID

Problem: I applied for Npower last year (2020)… Is this supposed to be the selection process? I did apply for N-tech.

Solution: If you applied for N-power last year, you are required to visit NASIMS portal and update your profile.

Problem: The said email sent to my mail but not seeing anything.

Solution: Keep checking your email inbox and Spam folder as well.

Problem: Please my people I need more clearity, my husband and I registered last year since than nothing show whether we are qualify or not also must I first be part of beneficiary before moving to the next step?

Solution: No, if you applied last year, you are required to visit the NASIMS portal to update your record.

For those that are unable to take the test …… Please go back to your test now and mind you when putting the N-Power details e.g (NPWR/2020/073364213), please don’t end it with dot (.) because it will always displays error. So, kindly remove the dot and proceed. If you are doing the copy and paste remove the dot but you can use dot or anything you feel like in your password. But don’t mistakenly copy the dot when writing the NPWR/2020.


  1. Good day please is there any way I can change my npower program i am graduate but I mistakenly choose npower build and indeed I want to change to nagro

  2. I had my biometric fingerprints verification yesterday 7june and uptill now it’s still showing me biometric fingerprints needed after I check my status , what’s the way out please.

  3. Good day, please have relocated from the state I did my registration, how will I change my location?

  4. Good day please I got an email that I have passed the first step of the Npower screening. My problem now is that I can’t remember my reset password again but I have my ID number. Please I need your help.🙏🙏🙏

  5. I updated my account and took the test already…but it’s still shows me not updated why?

  6. Please both my Email and Application Id is not connecting, it’s saying not found,I don’t know what to do again, please help me.i used this email,

  7. Please I have been complaining about not seeing link in my mailbox for the past one month instead it is showing me link has been sent I have been checking my mailbox even Spam for the last one month please help so I can write the test God bless

  8. Both my email and Application ID is showing no found, wat could be the reason and solutions

  9. I was use as my email and this no 08137567452 as my password but up to now I couldn’t be able to have access to running my test.
    I don’t know what to do for now; if there’s a way may u help me out of this problem in order to write my test.

  10. Please help me and resolve this issue for me,that my account has block i try a test 3 times.
    Pls help

  11. After filling the application form it’s telling me first name must be in alphabet. What do I do?

  12. Please after taking the nasim test, on my dashboard it’s still showing me to take test instead of view test result. please what do I do?

  13. Please what can I do ? ihave sent a complaine before. I wrote my test going to 3weeks now, but has still not be able to submite.

  14. I was also blocked after attempt three time which I
    thought it’s network problem what could be the possible solution

  15. I wrote exam two weeks ago scored 60%, login in today but is showing take exam again, I took and score low45%

  16. I was also blocked from taking the exam and I still haven’t been able to take it till this hour

  17. I was blocked after been ejected three time which I thought it’s network problem, but till now I couldn’t start or write my text. I’m still been blocked! What should I do?

  18. I was blocked after been ejected three time which I thinks it’s network problem, but till now I couldn’t start or write my text. I’m still been blocked! What should I do?

  19. Please help me my account was blocked when I want to take the test what do I do next please help

  20. Please I can’t submit my uploaded document, keep telling me something went wrong and try again. What should I do

  21. My account was blocked while i was trying to retake my test on N-Power. Please what do i do?

  22. I’ve been trying to login on npower site to check if my name is among the shortlisted candidates but to no avail. Is there any other means I can check my name on the batch c shortlist?

    • I was use as my email and this no 08137567452 as my password but up to now I couldn’t be able to have access to running my test.
      I don’t know what to do for now; if there’s a way may u help me out of this problem in order to write my test.

  23. I’m trying to submit after updating but it keeps saying that surname can only contain alphabet. What shld I do?

  24. I am unable to change my password so as to update my profile for N-power test but my account was not found and I was told it was because I refused to confirm my email address during N-power registration

  25. Hello, I have a special problem which I didn’t how will i do,
    Please how can I change my email that I registered npower with it

  26. I am trying to update my account, if I type in my email address and press “send link”; they keep telling me Account not found, what do I do?

  27. I have updated my password, validatd my BVN, but after editing all my details and uploading all the necessary documents, the submit button isn’t responding… hence I can’t submit my details. please what’s the way forward…?



  29. Good day ladies and gentlemen, my problem is, account not found for over a week now.i have called different occasions they said they retified it but untill now it’s has not been retified.pls do something about it please.

  30. After updating my account successfully, I cannot take the test. Initially the link was not responding but now, it’s telling me that,”Not found in our records”. What should I do pls?

  31. Please I tried to update password, itd saying something went wrong. What do I do and yes I’m sure of the email I’m using

    • Please mistake was made on my name name when registrations the name on my BVN was different form the one written on N power because of the it couldn’t Verify my BVN for update of Account number
      What can I do to solve this problem

  32. Pls my password reset is successful but can not validate my bvn. Always shown BVN validation failed or error, transaction failed, try again later. I need help, I need solution possess….. Or can take the test without validating my BVN?

    • Yes, you can do it on your android phone. When you reach the stage where you update and add your Certificates you need to have them on your phone also to be able to add them on the the portal and each should be 200KB at most. The only issue now is we are unable to submit and update our account on the portal as the submit button is not working. We moove and keep trying until it works. Things don’t work out easily in Nigeria, you know…lol

      • I thought I was the only one facing this issue of submit button not responding …. we will keep trying.. we mueeve

  33. Still unable to write the test.. What’s wrong? The test portal isn’t going through

  34. since on friday have been trying to take my test the page is not opening till now have tried constantly but on system and on fone, pls

  35. Please kindly help,I have done everything but I can not validate my keeps showing bvn validation fail several times.please what should I do?

  36. Have updated my data but the test has refused to open after series of attempt on my phone and laptop

  37. Gracious evening to everyone here.
    During the course of registration last year, error was made in writing date of birth and initial name was equally omitted. Please what can I do?

  38. I was trying to update my NPOWER account but my email address was not found. Solution pls

  39. Please I’m trying to take a test and it says Validation for NPWR/2020/003112654 failed.
    What could that mean?

  40. I can’t validate my BVN my first name on the BVN is Emmanuel but on my data is Oluwashola but am the one bearing the same name one is the middle name the other is the first name but I made mistake while filling the form . please what can I do to validate my BVN to be able to take my test?

  41. I tried updating my BVN but it is showing me that Transaction failed try again later

  42. I can’t update my profile documents on Npower nasims portal”you have some error there”is the reply I got,is tiring me,pls help me out ooo pls

  43. Why resetting my password chrome gave me a password and I forgot to save in ,now I can’t login to update my profile ,please what will I do

  44. I have successfully updated my biodata and documents. Have started taking the test when I received a message that I’ve been blocked. Now I can’t even access the test page. What could be cause and how can I resolve it pls?

  45. I have successfully updated my biodata and dicuments. Have started taking the test when I received a message that I’ve been blocked. Now I can even access the test page. What could be cause and how can I resolve it pls?

  46. BVN validation failed please try support if error persists.please what is the cause and solution

  47. Each time am trying to update my profile the space to fill for gender as female is fade I don’t have access to it and without it my upload won’t submit please what can I do to fill fixed it

  48. please have updated my profile and my ID have also been generated but if i try to log in for NASIMS ID Verification so i can write the test, they keep saying “Please update your details from the self service portal” what could be the problem please?

  49. I trying to update my profile the response is that my account are not found please what is the cause and SOLUCTION

    • I have updated my data and the only thing that is left is the online test which isn’t loading yet, pls wot is the solution?

  50. I have updated my profile but unable to get access to the dashboard again for the test… Pls help me

  51. Good morning, I can’t edit my gender and local government area. I need help. What should I do ?

  52. I have try to login to write my test but is not connecting pls could b the problem pls

  53. Subsequently when I log in to my dashboard all my documents change their place of arrangement but I have already taken the tesst

  54. My account has been blocked while still taking the test and iam helpless.pls what is the way forward?

  55. I tried to write test, page was just loaded bankly why. Secondly, my wife own was showing “you have some error there” when trying to submit

  56. After i put nasims id verification,it told me that(verification for N-power failed),what can i do?

  57. Pls I have done the test but couldn’t submitted keep telling me, the I.D has not been verified up to three times and I have sent a mail to nasims help line but no reply.
    What shud I do.

    • Please, I have been unable to take the test,it keeps telling me verification for NPWR failed..

  58. I cannot submit my documents due to my bvn validation not bringing up some information which I cannot input manually. My gender and LGA not coming up, but other informations came up.

  59. After entering the required details they requested for my passport photo while the photo is there and the passport space is not activated so I can upload another.
    Kindly help me thanks

  60. i don’t think that nigeria will be better ever, common official websites and portal that works properly worldwide in other develop countries but here in nigeria everything is bad due to corruption, NIMCS bad banks BVN always complaints about network, Jamb regitration now this Npower or what so called NASIMS, imaging for almost a week i’ve been trying to upload and submit my documents but i’m receiving some stupid messages saying “you have some erros there” after all i did tried changing it severally.

  61. I am unable to upload my details because the gender box was blank and not editable even after my BVN has been verified what do I do

  62. Please i can’t reset my password, the reply I’m getting is ACCOUNT NOT FOUND, kindly help me

  63. Please on my dashboard gender and local government box is empty I tried editing but I am unable.

  64. Hello!
    Mine is saying ACCOUNT NOT FOUND each time I type in my email address for the password reset link to be sent to my email

  65. I have being trying to take the test for days but it’s not connecting. Just yesterday I tried again and it’s saying verification failed. What could be wrong please?

  66. Please mine is showing verification of NASIMS ID failed . please what’s the problem

  67. After editing my profile. When I click the submit button it displays. You have some errors there and I have been looking if I can see any error nothing. For two days now

    • This is the same issue am having for almost a week now. But, when I cross checked it,I can’t dictate any error. And have written and called the complaint line, but,no reply. Am just giving up on the whole issue.

    • That’s the same problem am facing oo, please if they gives you solutions to the problem, kindly help me to also do it.

  68. Pls I have fill all the information for to submit is telling something went wrong try later this has been for two days now

  69. My account was blocked while trying to preview my answers
    Despite I email “support “,no reply over the way forward.Thanks

  70. I mistakenly press summit,when I was about to start the test,since then they have be telling me my account has been blocked,please help

  71. Pls mine is showing VERIFICATION of of NASIMS ID FAILED , any time I want to take take the test. What’s the solution pls

  72. I cant just take the test because is always saying keep loading forever without opening for the test. At a stage it will just stop loading and yet the test will not open

  73. I try taking the test but this NASIMS verification page will roll and stop with the continue button. I kept clicking on the continue and same story. Please help

  74. My account was blocked after experiencing network issues please what is the solution? thank you.

  75. Hello please I just don’t know how to go above it because I can’t login for the test, it keep showing; continue. Please what’s the way out. Thanks

  76. Have finish the profile updated and am abt to do my online test bt d network is saying something is wrong try again and I retry again and again and laster they av block my account pls how can I unblock my account help out pls

  77. I have successfully updated my profile and I proceed to take my Test but if I put my Nasims ID and password it just keep booting and will not lead me in taking the test. I don’t know what is happening. This keep happening for the last Two days. I need your help please on this issue.

    • I tried to login into NASIMS, After inserted my nasims Id and Password. It show verification NASIMS Failed. Please any solution to this error.

    • Have try to take the test for three consecutive time but my network keep logging me out and when I try again the said my account has been blocked.
      Pls I need your help
      what should I do

      • Why does it show verification failed when I try to login in with my NASIMS ID and password

  78. Mine has been writing continue for the last 72 hours when I wanted to longin for test,it keeps on repeating continue

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