How To Apply For Wema Bank Recruitment | Requirements

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Wema Bank Plc is reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

Key Roles

  • Contact customers who are past due on their loan payments via telephone or other electronic means.
  • Persuade and negotiate repayment plans and settlement offers with customers to make the payments and resolve their delinquent accounts.
  • Follow up on a daily basis with the promise to pay (PTP) through phone calls and emails.
  • Document all collection efforts and customer interactions accurately in the collection report.

Key Performance Indicator (KPI)

  • 200 calls per day and at least a minimum of 80 interactions per day.
  • 2.5 million dailies.
  • 12.5 million weekly recoveries.
  • 50 million recoveries on a monthly basis.

Qualifications

Below are the qualifications and skills required to work as a Tele-collector.

  • First Degrees in any Social Science or Management Science course
  • 3+ years of experience in a related field
  • Excellent written and verbal communication skills
  • Deeply curious and want to understand the why.
  • Not satisfied with the status quo and want to raise the bar.
  • Strong track record of execution.
  • Technical and analytical background
  • Customer-oriented: Must be driven by the Bank’s purpose of delivering valuable products.
  • Show a strong ability to critically analyze market problems and define clear, detailed, and logical product and service solutions.
  • Platform product leadership: Collaborate with product and engineering leadership across the Bank to develop the platform and skillset.
  • Possess strong analytical skills and the ability to leverage data to make informed feature designs and recommendations.
  • Deeply curious to understand the ‘why.’
  • Ability to collaborate and work with stakeholders and team members.

Competencies:

  • Communication Skills
  • Customer Service Orientation
  • Knowledge of Regulations
  • Empathy
  • Negotiation Skills
  • Time Management
  • Data Management
  • Team Collaboration
  • Ethical Conduct.

How To Apply

Interested and qualified candidates should visit the official application portal on https://www.linkedin.com/jobs/view/3719388773 to apply

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