Are you looking for a job vacancy as a service controller? Do you have the necessary requirement in becoming a service controller? If ‘yes’ then this is a big opportunity for you as ASUS Recruitment has come up with a career and job vacancies. Also apply for USA Embassy in Nigeria recruitment.
The portal for ASUS job Recruitment 2021 Is open until the available position(s) is filled. ASUS is a multinational company which is known for the world’s best motherboards, PCs graphics cards, routers and monitors. It is driven to become the most admired innovative technology leading enterprises.
The story of ASUS began when it tried to create the world’s best motherboards thirty (30) years ago. ASUS quickly grew to become the world’s award-winning, and best-selling motherboard brand, from those humble beginning.
A range of leading edge solutions has been developed, over the years by ASUS. Building on the core success of our high quality motherboards, we helped establish the netbook computer category with the release of our iconic Eee PC™, and also revolutionized the global PC industry in 2007.
It went on to ignite a global 2-in-1 device trend with the release of the ASUS transformer Book, four (4) years later.
JOB TITLE: Service controller
LOCATION: Lagos
Job Overview
A highly enthusiastic and motivated individual is needed by ASUS for the position of the service controller (ASUS service partnerccontroller). Candidates who are successful will be responsible for the service operations with a specific accounts across region in Africa (Specifically, English speaking country).
When problems arises with our products, we ensure we help our customers with special cases and escalations. We ensure that all repair are closed with the repair time and the satisfaction of our customers are met.
Accepted candidates will be working closely with Africa region’s service account manager, and sales team to achieve customers satisfaction.
Responsibilities
- Handling of escalation cases.
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Contact window for repairs.
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Controlling, and checking of quality related cases.
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Reporting of weekly sales.
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Analyse on monthly basis, customers satisfaction.
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Analyse on weekly basis, pending TAT/SWAP.
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Addresses case process where needed.
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Monitoring of daily work in progress.
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Monthly reporting of key performance indicators.
Qualifications
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Undergraduate degree or any equivalent degree.
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Have Powerpoint skills and strong excel knowledge.
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A previous experience in a customer service role.
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Written and verbal communication skills.
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The ability to respond appropriately under pressure.
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Excellent problem solving skills, and Analytical personality with sound judgment.
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The ability to build relationships with customers, and a positive attitude.
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An understanding of PC repair is a strong asset.
Application Deadline: Not specified
How to Apply for ASUS Recruitment 2021
Interested applicants should Click Here to submit their application.