How to do MTN Welcome Back (SIM SWAP) Online

Many people have been inquiring about how to perform MTN SIM welcome back online. We understand the challenges that can arise when replacing or swapping your SIM, and to simplify the process, we’ve outlined some steps to follow.

Below are reasons why you might need to replace or swap your SIM card:

1. It is faulty, damaged, stolen, or lost.

2. If it is obsolete (but eligible for replacement or an upgrade).

Requirements for MTN SIM Replacement (SIM swap)

Below are the minimum requirements for SIM welcome back:

1. The phone number you want to replace must be registered.

2. You must provide the SIM pack or other evidence of ownership. If the SIM pack is not available, obtain a sworn affidavit attesting to ownership.

3. Provide three (3) frequently dialed numbers.

4. Information on the amount you last recharged and how you used it.

5. A valid identification document (International Passport, Driver’s License, National ID Card, Voters Card).

Note: A National ID Card registration slip containing the ID number can be accepted.

How much does it cost to do MTN welcome back in Nigeria?

The cost ranges from N2,000 to N2,500, though it might be cheaper at MTN offices.

How to do MTN SIM Welcome Back (SIM SWAP)

The good news is that MTN allows customers to replace lost, damaged or stolen SIM cards. Follow the guideline below to get back your MTN SIM card;

• Visit any MTN retail stores or service centres closest to you.
• Purchase a new SIM Card, where the phone number of the old SIM Card would be transferred.
• Complete the SIM Welcome Back form
• Wait till your information is verified and get your new SIM afterwards.

Note: Do not forget to bring your SIM pack (or a sworn affidavit if the SIM pack is unavailable). See USSD code to buy Airtime from any Bank in Nigeria.

Below is a sample form of MTN SIM SWAP

>> Download MTN Welcome Back Form