Common N-Power NASIMS Problems and Solutions

Before you begin to panic over any issue encountered during N-Power NASIMS registration or test, kindly go through this article on common NASIMS N-Power issues and solutions.

Common N-Power NASIMS Problems and SolutionsBelow are some of the questions directed to solution/support page about the Job Creation and Empowerment Initiative of the Social Investment Programme of the Federal Government:

Problem: It keeps saying “Fill size exceed 200kb”.

Solution: Kindly resize your documents.  Download any of the photo resizing app from Google PlayStore; example litphoto or any other image cropping app, then use the app to resize your documents before uploading.

Problem: I’ve forgotten or don’t know what my NASIMS ID is.

Solution: Login to your NASIMS dashboard and copy your N-power Registration number that starts with NPWR/2020/…See How to Get NASIMS ID for N-Power Batch C Test.

Problem: I’ve successfully changed my password, and BVN validated as well. But, I can’t update my records because the Dubmit button is not responding.

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Solution: Ensure you have a strong network connection, as you keep trying.

Problem: I did not received the link after it said successfully sent.

Solution: Check your email Spam or Junk folder.

Problem: It says a link has been sent to my email but I have checked Spam folder and all but it is not there.

Solution: We ask that you remain patient as you keep checking, the delay could be caused by the network.

Problem: I sent an email to N-Power Support but it sent an error delivery message stating address not found. Please no link was sent to me.

Solution: The correct email address to send message is

Problem: My BVN cannot be validated.

Solution: Ensure that you are entering the corresponding details with that of your BVN used during previous registration.

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Problem: Hello, pls I am finding it difficult taking the test, it always say “please update your details from the self service portal”. Kindly help please and thank you.

Solution: Update your details on the NASIMS portal.

Problem: I try to reset my password but cannot proceed.

Solution: Kindly use the most recent link sent to you.

Problem: When clicking on the test link, it shows NASIMS ID, how can I get that?

Solution: This refers to your N-Power Volunteers Network (NPVN) number given upon registration. See how to get NASIMS ID

Problem: I applied for Npower last year (2020)… Is this supposed to be the selection process? I did apply for N-tech.

Solution: If you applied for N-power last year, you are required to visit NASIMS portal and update your profile.

Problem: The said email sent to my mail but not seeing anything.

Solution: Keep checking your email inbox and Spam folder as well.

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Problem: Please my people I need more clearity, my husband and I registered last year since than nothing show whether we are qualify or not also must I first be part of beneficiary before moving to the next step?

Solution: No, if you applied last year, you are required to visit the NASIMS portal to update your record.

For those that are unable to take the test …… Please go back to your test now and mind you when putting the N-Power details e.g (NPWR/2020/073364213), please don’t end it with dot (.) because it will always displays error. So, kindly remove the dot and proceed. If you are doing the copy and paste remove the dot but you can use dot or anything you feel like in your password. But don’t mistakenly copy the dot when writing the NPWR/2020.

Updated: March 16, 2021 — 10:56 am


Add a Comment

    I can’t validate my BVN my first name on the BVN is Emmanuel but on my data is Oluwashola but am the one bearing the same name one is the middle name the other is the first name but I made mistake while filling the form . please what can I do to validate my BVN to be able to take my test?

  2. Wiiliams Lawrence

    I tried updating my BVN but it is showing me that Transaction failed try again later

  3. I can’t submit My profile because the gender option is not clicking

  4. Salihu Abdulazeez

    I can’t update my profile documents on Npower nasims portal”you have some error there”is the reply I got,is tiring me,pls help me out ooo pls

  5. Orichi maryjane oluebube

    Why resetting my password chrome gave me a password and I forgot to save in ,now I can’t login to update my profile ,please what will I do

    1. I have updated my profile and I want to take test but it’s not loading

  6. i forget the email i use when registeration how can i get the email back

  7. I have not being able to take the test

  8. Umegboro Johnbosco Ikechukwu

    I have successfully updated my biodata and documents. Have started taking the test when I received a message that I’ve been blocked. Now I can’t even access the test page. What could be cause and how can I resolve it pls?

  9. Umegboro Johnbosco Ikechukwu

    I have successfully updated my biodata and dicuments. Have started taking the test when I received a message that I’ve been blocked. Now I can even access the test page. What could be cause and how can I resolve it pls?

  10. BVN validation failed please try support if error persists.please what is the cause and solution

  11. I can’t get access to the portal, it says account not found.

  12. Abdullahi Balkisu Bolanle

    Each time am trying to update my profile the space to fill for gender as female is fade I don’t have access to it and without it my upload won’t submit please what can I do to fill fixed it

  13. please have updated my profile and my ID have also been generated but if i try to log in for NASIMS ID Verification so i can write the test, they keep saying “Please update your details from the self service portal” what could be the problem please?

  14. I trying to update my profile the response is that my account are not found please what is the cause and SOLUCTION

    1. I have updated my data and the only thing that is left is the online test which isn’t loading yet, pls wot is the solution?

  15. I am unable to do the test it says verification failed

  16. I have updated my profile but unable to get access to the dashboard again for the test… Pls help me

  17. Good morning, I can’t edit my gender and local government area. I need help. What should I do ?

  18. I have try to login to write my test but is not connecting pls could b the problem pls

  19. I can’t edit my gender

  20. Subsequently when I log in to my dashboard all my documents change their place of arrangement but I have already taken the tesst

  21. UZA TERNENGE Felix

    My account was blocked, so what can I do to retrieve MY account back

  22. Agbidye Yangemar Raphael

    My account has been blocked while still taking the test and iam helpless.pls what is the way forward?

  23. Aremu AMINAT Mojisola

    Pls help me out, during the registration last year,I made mistake in my email, my email is but I typed and I could not access the mail or update my records

    1. Try open another gmail with the email address you used to registered then

  24. I tried to write test, page was just loaded bankly why. Secondly, my wife own was showing “you have some error there” when trying to submit

  25. Pls they have block me from writing the test what can i do?

  26. Mustapha Abdullahi Ahmad

    After i put nasims id verification,it told me that(verification for N-power failed),what can i do?

  27. Pls I have done the test but couldn’t submitted keep telling me, the I.D has not been verified up to three times and I have sent a mail to nasims help line but no reply.
    What shud I do.

  28. Please I was unable to click on gender and local government of origin

    1. Please, I have been unable to take the test,it keeps telling me verification for NPWR failed..

  29. Nwadinigwe sixtus

    I cannot submit my documents due to my bvn validation not bringing up some information which I cannot input manually. My gender and LGA not coming up, but other informations came up.

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